Privacy policy

Privacy Policy

Last updated: September 24, 2025

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This Privacy Policy explains how Crown Consulting Group (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit our websites, use our tax preparation services, purchase training or digital products, or interact with our communications (including email and SMS).

Information We Collect

Contact Data: name, email address, phone number, mailing address.

Tax & Service Data: information you provide for tax preparation, financial services, or training enrollment.

Account & Transaction Data: service selections, invoices, and payment details processed via third-party providers.

Communications: messages, SMS/call metadata, and support requests.

Usage & Device Data: IP address, browser type, pages viewed, and cookies or similar technologies.

How We Use Information

Prepare and file tax returns, provide compliance support, and deliver financial services.

Provide access to digital products, mentorship programs, or online training.

Send appointment reminders, account updates, and service notifications.

Send marketing messages where permitted by law and your preferences.

Comply with legal obligations, protect against fraud, and enforce agreements.

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SMS & Email Communications

By providing your phone number or email, you consent to receive communications from Luxe Tax Pro.

Message frequency may vary.

Message and data rates may apply.

Opt-Out:

SMS: Reply STOP to unsubscribe or HELP for help.

Email: Click the Unsubscribe link in any marketing email.

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We process opt-out requests promptly, though it may take up to 48 hours to take effect across all systems.

Cookies & Tracking

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We use cookies, pixels, and similar technologies to remember settings, measure performance, and personalize content. You may control cookies through your browser settings, but some features may not function properly if disabled.

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Sharing of Information

We do not sell your personal information. We may share limited data with:

Service Providers (hosting, analytics, communications, payment processors).

Business Transfers (mergers, acquisitions, or asset sales).

Legal Requirements (to comply with law or protect rights, safety, and security).

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Data Retention

We retain information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

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Security

We use reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights & Choices

Update your contact details and preferences at any time by contacting us.

Opt out of marketing communications (see “SMS & Email Communications” above).

Request access, correction, or deletion of your personal data where permitted by law.

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Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

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International Users

If you access our services from outside the United States, you understand that your information may be processed in the U.S. or other jurisdictions with different data protection laws.

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Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent version.

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Contact Us

Crown Consulting Group
Email: [email protected]
Phone: (513) 616-2513